Q. “The Parking Attendant is the first person my guests/members see when they arrive at the property. I cannot afford to have a “third party” over whom I do not have direct control create the wrong first impression.”
A.We train our attendants in every aspect of providing first class customer service to an affluent clientele that expects the best. Our attendants are required to report thirty minutes before call time. An Amenity supervisor inspects the attendants to insure personal grooming and uniform standards are met. If an attendant reports with an appearance or demeanor not up to our standards, that attendant is sent home and the supervisor works the shift. As part of our training program, we impress upon each attendant that THEY are the first person the guest or member sees when they arrive at your property. The guest does not know or care that we are a third party. It is their job to impress the guest that they are the most important person to visit your property and that they receive the polite, efficient, upbeat personal service that they expect when they spend their entertainment dollars at your property.
Q.“Budgets in the hospitality business are squeaky tight. A third-party vendor will bust my budget when I can simply hire a kid at $10/hour to park my guest’s/member’s cars.”
A.When you consider the total cost of service delivery, Amenity Parking Solutions is a cost-competitive alternative that provides personal service far superior to low cost alternatives. We are professionals in the personal service business. We know how to treat your upscale clientele and their personal property. When you partner with Amenity, you will NEVER suffer the embarrassment of attendants whose personal appearance is inappropriate, no-shows, or attendants who leave their shift without notice or authorization. You can relax about execution standards on the part of your business you entrust to Amenity, at a cost that is competitive to what you are currently incurring.
Q.“Yeah, yeah, yeah but… what happens when something goes wrong? When a car is damaged or personal property is missing, it’s my head that’s on the block with my customer and owners.”
A.When you partner with Amenity, we’ve got your back. Our insurance coverage is the best in the business as you can read in The Amenity Liability and Security Guarantee. Despite our rigorous training program, “stuff happens.” When it does, Amenity makes it right. Our supervisors are trained to contact Amenity Management when an incident involving loss or damage occurs. Amenity Management will be at your property personally to resolve the issue. We understand that your reputation is on the line with your guest or member and your owner(s). We will be at your side to first “fix” the customer so they appreciate our commitment to resolving the issue. We will then fix the problem promptly so your relationship with the guest or member is not diminished. Amenity Management will follow-through until the problem is completely resolved so you owner(s) never have a headache on their desk that they have to get involved with.
Q.I’ve tried third party parking services before and have been disappointed with the execution. Make it easy for me to say ‘yes’.”
A.Give us a try with an upcoming special event. Amenity will give you a one-time agreement at our cost. When you are thoroughly impressed with Amenity’s ability to deliver outstanding personal service, we will negotiate a cost-competitive ongoing agreement. Give us a call. Contact Us.